Purpose: This template is used by customers when viewing an existing Return Merchandise Authorization (RMA) ticket.
Note: It is important to preserve the commented tags to ensure the software performs correctly.
For example:
- [oNumber]
- [RmaNumber]
- [rma_header-rmatitle]
- <!--START: return-->
- <!--END: return-->
- <!--START: CATEGORY_HEADER-->
- [CONTENT]
- <!--END: CATEGORY_HEADER-->
- <!--START: RMA-->
- [rma_header-rmanumber]
- [RmaNumber]
- <!--START: print-->
- [rma_header-rmaprint]
- <!--END: print-->
- [rma_header-rmacustomername]
- [Customer]
- [rma_header-rmaordernumber]
- [oid2]
- [rma_header-rmaorderitems]
- [rma_header-rmaorder-item-id]
- [rma_header-rmaorder-item-description]
- [rma_header-rmaorder-item-unitprice]
- [rma_header-rmaorder-item-qty]
- [rma_header-rmaorder-item-qtyrtn]
- [rma_header-rmaorder-item-qtyrcvd]
- <!--START: items-->
- [Id]
- [idx]
- [IdItem]
- [Description]
- [uPrice]
- [Qty]
- [qr]
- [qre]
- <!--END: items-->
- [rma_header-rmaorder-rtn-option]
- [rma_header-rmaorder-rtn-reason]
- [rma_header-rmaorder-rtn-method]
- [rma_header-rmaorder-rtn-status]
- <!--START: options-->
- [Reason]
- [Method]
- [Status]
- <!--END: options-->
- [rma_header-rmacomments]
- [rma_header-staffcomments]
- <!--START: comments-->
- [comments]
- <!--END: comments-->
- <!--START: staffComments-->
- [staffcomments]
- <!--END: staffComments-->
- <!--END: RMA-->
- <!--START: CATEGORY_FOOTER-->
- [CONTENT]
- <!--END: CATEGORY_FOOTER-->
Note: Code blocks and their respective variables will only work with specific template pages.
Note: Many of the following variables are dynamically inserted from your cart's Settings ->Design ->Store Language section.
- [oNumber] - Used by the Software to reference the order number.
- [RmaNumber] - Used by the Software to reference the RMA number.
- [rma_header-rmatitle] - Displays the Title of the "My Account - RMA View" heading. (See Settings ->Design ->Store Language)
- [rma_header-rmanumber] - Displays the Title of the "RMA NUmber:" section. (See Settings ->Design ->Store Language)
- [RmaNumber] - Inserts the RMA number.
- [rma_header-rmaprint] - Displays the Title of the "Print Version" link. (See Settings ->Design ->Store Language)
- [rma_header-rmacustomername] - Displays the Title of the "Customer Name:" heading. (See Settings ->Design ->Store Language)
- [Customer] - Inserts the Customer's Name information.
- [rma_header-rmaordernumber] - Displays the Title of the "Order Number:" heading. (See Settings ->Design ->Store Language)
- [oid2] - Inserts the Order Number information.
- [rma_header-rmaorderitems] - Displays the Title of the "Order Items" heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-id] - Displays the Title of the "Item Id" column heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-description] - Displays the Title of the "Description" column heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-unitprice] - Displays the Title of the "Unit Price" column heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-qty] - Displays the Title of the "Purchased" column heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-qtyrtn] - Displays the Title of the "Returned" column heading. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-item-qtyrcvd] - Displays the Title of the "Received" column heading. (See Settings ->Design ->Store Language)
- [Id] - Inserts the Item ID/SKU information within the order items listing.
- [idx] - Used by the Software to reference the Item's database ID
- [IdItem] - Used by the Software to reference the Item's Product ID.
- [Description] - Inserts the Product's name information.
- [uPrice] - Inserts the Product's Unit Price.
- [Qty] - Inserts the number of units purchased.
- [qr] - Inserts the the number of Items set for return on the RMA.
- [qre] - Inserts the the number of Items received for the RMA.
- [rma_header-rmaorder-rtn-option] - Displays the Title of the "Order Return Options" heading of the page. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-rtn-reason] - Displays the Title of the "Reason" column header. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-rtn-method] - Displays the Title of the "Method" column header. (See Settings ->Design ->Store Language)
- [rma_header-rmaorder-rtn-status] - Displays the Title of the "RMA Status" column header. (See Settings ->Design ->Store Language)
- [Reason] - Inserts the applicable RMA Reason recorded on the RMA.
- [Method] - Inserts the applicable RMA Method recorded on the RMA.
- [Status] - Inserts the current Status recorded on the RMA.
- [rma_header-rmacomments] - Displays the Title of the "My Comments" heading of the page. (See Settings ->Design ->Store Language)
- [rma_header-staffcomments] - Displays the Title of the "Store Comments" heading of the page. (See Settings ->Design ->Store Language)
- [comments] - Displays and references the entered customer comments on the page.
- [staffcomments] - Displays and references the entered Staff comments on the page.